HYGIENE AND POLICIES
A New way to stay and visit with Confidence.
Our number one priority is the safety of our guests and team, we have created an environment where everyone has peace of mind whilst you enjoy your time with us. We’ve upgraded our cleaning procedures to meet with the latest recommended standard to kill Coronavirus. Our hygiene processes have all been reviewed with higher frequency cleaning being implemented in high traffic and touchpoint areas in bedrooms and our public spaces. All of our teams have been trained in our new ways of working.
Our properties are now in a tier two restricted zones.
What does tier two mean for our guests who dine and drink with us?
We can only serve guests drinks if they are eating with us.
We offer table service only
No household mixing is allowed Indoors
The rule of six applies outdoors.
What does this mean for our service?
Our indoor dining spaces will offer table service & our full dining experience.
Our outdoor spaces will offer table service however please be mindful that you will need to wrap up, its cold out there!
What does tier two mean for guests staying overnight?
For overnight guests, we strongly advise booking your meals with us in advance of your stay to secure a table in our restaurants.
Here is what we are doing to ensure your safety during your time with us:
Please note, we now operate a cashless property for the safety of our guests and our staff. We accept all major credit and debit cards.
To give you added reassurance when booking the cancellation policy on our flexible rates has been reduced to 24 hours until the end of the year. If a package with a deposit is booked and you need to cancel due to a local lockdown then we will be able to offer a voucher for you to put towards a stay another time.
We have supplied our team with face masks and they will wear these while working. Back in the house, our kitchen team members have all the equipment they need to deliver your meal in a safe manner.
We request that all guests wear facemasks upon entry to our property. You may remove your mask while seated or in your bedroom.
When you arrive, you’ll find hand sanitizer stations at our entrances, we kindly ask you to use before entering. Other stations are available for guests to use throughout the venue.
We ask everyone to please comply with the current government social distancing guidance of 2 metres and where not viable 1 metre is acceptable. No groups larger than 6 are permitted to congregate. Around our venues, you may find that we have instigated a one-way system to ease congestion.
Dining with us Internally
As per government requirements, a lead name and contact details must be supplied for your reservation for track and trace purposes. Our online table booking platform is the best way to check availability and book your table.
Dining with us in our gardens and terraces
A lead name and contact details will be taken on arrival, you’ll be allocated a table by the host. Table service or ordering at the bar will be available depending on the venue. No groups larger than 6 will be permitted, movement around the garden should be minimal. At peak times you may be asked to queue outside the venue until a table has been made available.
Drinking with us Internally
Gin and Juice Cheltenham is Walk in only and your details will be taken. All other venues, a lead name, and contact details will be taken on arrival for track and trace purposes. You’ll be allocated a table by the host. Table service will be offered.
We will not be accepting orders at the bar and we ask that you limit your movement around the venue. At peak times you may be asked to queue outside until a table has been made available.
To reduce menu handling, we are encouraging guests to use their own devices to view our menu. Menus can be accessed via the QR code on your table. Disposable menus are available for those that want them.
Around our Venues
We have rearranged areas of our venues in accordance with the government's current social distancing criteria of 1-metre plus. we ask that you do not move furniture without speaking with a member of the team beforehand. To ease congestion, we have limited table numbers to 6 people.
For everyone's safety and peace of mind, we have Increased the cleaning frequency of surfaces, door handles, and public bathrooms.
If you’re feeling unwell
If you or someone you are due to visiting with are feeling unwell and suffering from symptoms of Covid-19 you should not attend one of our venues. Please call us to discuss your options.
In preparation of your stay, we have changed the cleaning products we use for high touchpoint areas in bedrooms including Surfaces, light switches and power points, door handles, remote controls and phones, air-con control panels, and bathroom amenities.
How often will my room be cleaned?
To minimise contact in our bedrooms our housekeeping teams will not enter your room during your stay unless you are staying more than three nights. If you require anything additional for your room, please ask a member of our host team who will be
happy to help.
Do the cleaning products you use kill Coronavirus?
Our teams are cleaning using antiviral disinfectant proven to kill Coronavirus. Alllinen and towels receive Thermo-Chemical Disinfection after every stay.
Are you still providing luggage storage at your hotels?
To minimise contact and touchpoints throughout our hotels, we are no longer able to offer luggage storage. Guests can continue to use their room, including for luggage storage, until 11 am.